Our cancellation instructions are currently only available in German. By using our services, you confirm that you have read, understood and accepted the German cancellation instructions.
The translation into the English language follows in a few days.
Cancellation Policy & Revocation Form
Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby consumers are any natural person that enters into a legal transaction for purposes which cannot be attributed predominantly to their commercial or self-employed occupation: A. Cancellation Policy & Revocation Form You have the right to revoke this agreement within a period of fourteen days without giving any reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, have or has taken possession of the last product.
In order to exercise you revocation right you must inform us (Doll4me, Daimlerstraße 10, 97941 Tauberbischofsheim, Germany, Tel.: +49 30 46999 36 16, Email: firstname.lastname@example.org) by means of a precise statement (e.g. a letter or an email) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not a requirement. In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation:
If you revoke this agreement, we will return to you all payments we have received from you, including the delivery costs (except for any additional costs resulting from the fact that you have chosen a different type of delivery than the most favourable standard delivery offered by us) within a period of fourteen days from the date on which we received the notice of revocation of this contract. For such repayment, we will use the same means of payment as you have used in the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged for these repayment fees. We may refuse repayment until we have received the returned goods or until you have proved that you have returned the goods, whichever is earlier. You must return the goods to us immediately or no later than fourteen days from the date on which you informed us of the revocation of this contract. The deadline is kept, if you send the goods before the end of the 14- day-period.
You bear the immediate cost for returning the goods. The direct costs of the return will be estimated for products, which cannot normally be returned to us by normal mail (freight forwarding), for each of these items to a maximum of approximately EUR 150.00. You shall only be liable for a potential loss in value of the goods if this loss in value is attributable to the handling of the goods. Premature expiration of the right of withdrawal Das Widerrufsrecht besteht nicht bei Verträgen zur Lieferung von Waren, die nicht vorgefertigt sind und für deren Herstellung eine individuelle Auswahl oder Bestimmung durch den Verbraucher maßgeblich ist oder die eindeutig auf die persönlichen Bedürfnisse des Verbrauchers zugeschnitten sind. The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and whose production is subject to an individual selection or provision by the consumer or which are clearly tailored to the personal needs of the consumer. The right of revocation expires prematurely in the case of contracts for the delivery of sealed goods, which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery. The right of revocation does not apply to consumers who are not members of the European Union at the time of the conclusion of the contract and whose sole domicile and delivery address are outside the European Union at the time of conclusion of the contract. General Notes 1) Please avoid damages and contamination of the product. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer wrapper. If you no longer have the original packaging, please provide adequate packaging to ensure adequate protection against transport damage. 2) Please do not return the goods freight collect. 3) Please note that the above items 1-2 are not a prerequisite for the effective exercise of the right of revocation.
Revocation Form - If you want to revoke the contract, please fill out this form and return it to us. Send it to: Doll4me, Daimlerstraße 10, D-97941 Tauberbischofsheim, Germany, email@example.com.
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
Ordered on (*) ____________ / received on (*) __________________
_______________________________________________________ Name(s) of the consumer(s)
________________________________________________________ Address of the consumer(s)
________________________________________________________ Signature(s) of the consumer(s) (only if notice is on paper)
_________________________ Date (*) Delete as applicable